General Terms and Conditions

Last updated: January 16, 2026

1. Introduction

These General Terms and Conditions of Use (hereinafter the "Terms") govern access to and use of the FlowExam.com website and its associated online training platform (hereinafter the "Service"), designed for preparation for the TOEIC® test.

By accessing our Service, you unconditionally accept all of these Terms. If you do not accept these terms, please do not use our platform.

2. Definitions

"Service": The Flow Exam platform, website, mobile application, and all related services offered.
"User": Any natural or legal person who accesses or uses the Service.
"Content": All texts, images, videos, audio files, questions, tests, and educational materials provided by Flow Exam.
"Account": The personal account created by a User to access the Service.
"Subscription": Paid access to the Service according to the defined price structure.
"Data Controller": SAS Elite Education, a simplified joint-stock company registered in France.

3. Conditions for Accessing the Service

3.1 Eligibility

You must be at least 15 years old to use the Service.
If you are under 15, you must obtain consent from your legal guardian (parent or guardian).
You guarantee that all information provided during registration is accurate, complete, and up to date.

3.2 Account Creation

To access the Service, you must create an account using a valid email address.
You are responsible for the confidentiality of your login credentials.
Limit of 2 devices per account: You may log in on a maximum of 2 devices per Flow Exam account (1 computer + 1 phone). Beyond this limit, an error notification will appear, and no further connections will be allowed.
You are solely responsible for any activity carried out under your account.

3.3 Authentication

Authentication can be done via:
- Email and password
- Google Account
- Other authentication providers
You are responsible for maintaining the confidentiality of your credentials.
You agree to immediately notify FlowExam of any unauthorized access to your account.

4. Offers and Pricing

4.1 Subscription Offers

Flow Exam offers several commercial plans:

1-Month Plan: Full access to basic features.
3-Month Plan: Full access to basic features.
12-Month Plan: Full access to basic features.

Each plan notably includes:

Access to the question bank (Listening & Reading)

4.2 Pricing and Payment Terms

Prices are quoted in euros and include applicable taxes.
Prices are subject to change at any time, with prior notification.
Payment is processed via secure providers: Stripe, PayPlug, or another authorized payment solution.
Payment information is processed securely and in compliance with PCI-DSS standards.
No bank card data is stored on our servers.

4.3 Recurring Subscriptions

The 1-month subscription renews automatically, but the 3-month and 12-month subscriptions do not.
You can cancel your subscription at any time.

4.4 Invoicing

Invoices are sent via email to the address associated with your account.
You can access your payment history in your personal area.
Invoices are retained in compliance with accounting obligations (10 years in France).

4.5 Access Duration — One-Time Payment Plans

Each plan grants access for the duration corresponding to its name (the 1-Month Plan grants 1 month of platform access, the 3-Month Plan grants 3 months, and the 12-Month Plan grants 12 months of access).
There is no automatic renewal for these one-time payment plans.

5. Cancellation and Refund

5.1 Subscription Cancellation

You can cancel your subscription at any time by sending a simple email to antoine@flowexam.com.
Cancellation takes effect at the end of the month corresponding to the last payment made.
Any month started is due in full, even if cancellation occurs before the end of the month.

5.2 Right of Withdrawal

In accordance with French law and the European Consumer Protection Directive:

You have a period of 14 calendar days from the date of purchase to exercise your right of withdrawal, where applicable.
This period applies only to one-shot purchases (single payment) and the initial subscription period for recurring plans, provided you have not requested immediate access to digital content.
To exercise this right, contact us at antoine@flowexam.com with the subject line "Withdrawal".
Where applicable, a full refund will be issued within 14 days following confirmation of the withdrawal.

Waiver of the Right of Withdrawal for Digital Content:

In accordance with Article L221-28 of the French Consumer Code, the user acknowledges that the mere act of requesting immediate access to digital content automatically and legally results in waiving their right of withdrawal.

This waiver is collected by default upon payment.

By validating their purchase, the user agrees to commence the provision of the service immediately and waives their right of withdrawal by default, in accordance with applicable legislation.

5.3 Refunds

No pro-rata refunds are provided for cancellations mid-period.
Refunds are processed via the same payment method used at purchase.
Processing time: 5 to 10 business days.

6. Liability and Warranty Limitations

6.1 Service "As Is"

The Service is provided "as is" and "as available." FlowExam does not guarantee:

That the Service will be error-free or uninterrupted.
That the Service will meet your expectations or learning goals.
That the results obtained on the platform predict your performance on the official TOEIC® test.

6.2 Availability and Maintenance

Flow Exam strives to maintain maximum platform availability.
Outages for maintenance may occur without prior notice.
Flow Exam shall not be liable for damages resulting from service interruptions.

6.3 Limitation of Liability

Flow Exam cannot be held liable for direct or indirect damages (data loss, loss of revenue, moral injury, etc.) resulting from the use or inability to use the Service.
Maximum liability: In no event shall Flow Exam's total liability exceed the amount paid by the User during the last 12 months.

6.4 No Professional Advice

The Service is for informational and educational purposes only.
Flow Exam does not provide professional, legal, or financial advice.
Estimated results are projections based on statistical data and do not constitute a guarantee.

7. Intellectual Property

7.1 Flow Exam Content

All content (questions, videos, articles, flashcards, explanations) is the exclusive property of Flow Exam or its partners.
You are authorized to use this content only for your personal, non-commercial use.
Express Prohibition:
- Reproducing, duplicating, copying, or selling the content.
- Modifying or adapting the content without authorization.
- Sharing the content with third parties or distributing it publicly.
- Creating derivative works based on our content.

7.2 TOEIC® Trademark

TOEIC® is a registered trademark of ETS (Educational Testing Service).
Flow Exam is neither affiliated with nor sponsored by ETS.
Flow Exam is not an official TOEIC® testing organization.
All tests and materials provided are simulations for educational purposes only.

7.3 Your Content

If you create content on the platform (custom flashcards, notes), you retain ownership.
By using the platform, you grant FlowExam a non-exclusive license to use this content to improve the Service.

8. Acceptable Use

8.1 General Prohibitions

You agree not to:

Use the Service for illegal or unauthorized purposes.
Share your account or credentials with third parties.
Attempt to bypass the security or protection measures of the Service.
Access unauthorized data or content.
Use the Service for scraping, hacking, or cyberattacks.
Create multiple accounts to circumvent Service limits.
Distribute or sell access to the platform to third parties.

8.2 2-Device Limit

You may only log in on a maximum of 2 devices.
Attempting to log in on a 3rd device will generate an error.
This restriction applies even if connections are not simultaneous.

8.3 Copy/Paste and Printing Disabled

Text extraction via copy/paste is disabled to protect content.
Web page printing (Ctrl+P or menu) is blocked.
Content is protected against unauthorized copying.

8.4 Parental Control and Minors

Parents/guardians are responsible for the use of the Service by minors.
Flow Exam may limit or suspend access in case of TOS violation.

9. Penalties for Violation

9.1 Account Suspension

In the event of a serious violation of the Terms, Flow Exam reserves the right to:

Temporarily suspend access to the account.
Permanently terminate the account without refund.
Report violations to the competent authorities if necessary.

9.2 Content Misuse

Unauthorized content sharing results in immediate suspension.
Attempting to bypass security measures results in permanent suspension.
Harassment or abusive behavior will be reported to the authorities.

10. Personal Data and Privacy

10.1 Data Collection

Flow Exam collects the following data:

Identification information (name, email, phone number).
Payment data (processed via secure providers).
Usage data (test scores, progress, time spent).
Approximate location data (IP address).

10.2 Data Usage

Data is used to:

Provide and improve the Service.
Send transactional and follow-up emails.
Analyze usage statistics.
Comply with legal and accounting obligations.

FlowExam complies with Regulation (EU) 2016/679 (GDPR).
You have rights of access, rectification, deletion, and data portability.
To exercise your rights, contact antoine@flowexam.com.
See our Privacy Policy for more details.

10.4 Cookies

Flow Exam uses cookies for the proper functioning of the Service.
Explicit consent is requested for non-essential cookies.
You can manage your cookie preferences at any time.

11. Notifications and Communications

11.1 Transactional Emails

Flow Exam sends you emails for:

Payment confirmations and invoices.
Progress notifications and reminders.
Security or maintenance alerts.
Information regarding your account.

11.2 Marketing Emails

You can unsubscribe from marketing emails at any time.
An unsubscribe link is included in every marketing email.

11.3 In-App Notifications

Notifications may appear within the platform to inform you of updates or offers.

12. Affiliate Program

12.1 Access Conditions

The affiliate program is open to all users.
You must accept the affiliate terms before generating a link.
Commissions are paid out starting from a threshold of €50 (subject to change).

12.2 Commission Rate

Non-paying visitors: 10% commission by default.
Paying users: 40% commission by default.
Rates are configurable in the administrative interface.

12.3 Prohibitions for Affiliates

Prohibition on using paid advertising (Google Ads, Facebook Ads, etc.) to promote your link.
Prohibition on claiming to be an official representative of Flow Exam.
You must always state that you are an independent affiliate.
Non-compliance results in suspension from the affiliate program.

12.4 Commission Payout

Commissions are paid monthly once the threshold is reached.
Payment by bank transfer (IBAN/RIB).
Processing time: 5 to 10 business days after request.

13. Legal Warranties

13.1 Conformity Warranty

The Service conforms to the description provided on the landing page.
We guarantee the quality and accessibility of the Service.

13.2 Security Warranty

Flow Exam is committed to protecting your data via HTTPS/TLS encryption.
We conduct regular security audits.
In the event of a data breach, we will notify you in accordance with the law.

13.3 Availability Warranty

We strive to maintain 99% service availability.
Maintenance outages will be announced in advance whenever possible.

14. Changes to the Terms

14.1 Right to Modify

Flow Exam reserves the right to modify these Terms at any time.
Substantial changes will be communicated via email or a banner on the site.
A period of 30 days will be granted before the changes take effect.

14.2 Acceptance of Changes

By continuing to use the Service after changes, you accept the new terms.
If you do not agree, you may cancel your subscription without penalty.

15. Final Provisions

15.1 Entire Agreement

These Terms constitute the entire agreement between you and Flow Exam regarding the use of the Service.

15.2 Severability

If any provision is deemed invalid or unenforceable, the remaining provisions remain in full force and effect.

15.3 Governing Law

These Terms are governed by French law.
Any dispute will be submitted to the jurisdiction of the French courts.

15.4 Language

The French version of these Terms shall prevail.
Translations into other languages are provided for informational purposes only.

16. Data Controller

SAS Elite Education

Simplified Joint-Stock Company

Registered with the Trade and Companies Register (RCS) of France

SIRET No.: 953 987 609

Share Capital: €100

Mailing Address:

59, rue de Ponthieu, Bureau 326, 75008 Paris

Contact:

📧 Email: antoine@flowexam.com

🌐 Website: flowexam.com

Publication Director:

Antoine Jeanneau

Host:

Ionos

17. Contact Us

For any questions, complaints, or requests regarding these General Terms and Conditions:

📧 Email: antoine@flowexam.com

🌐 Website: flowexam.com

📱 Contact Form: available on the platform (under the "Having an issue?" section)

18. Mandatory Legal Notices

18.1 TOEIC® Compliance

⚠️ Important Notice:

FlowExam.com is neither affiliated with nor sponsored by ETS (Educational Testing Service), the official creator and administrator of the TOEIC test.
TOEIC® is a registered trademark of ETS.
FlowExam.com has no official link with ETS.
The tests and materials provided are simulations for educational purposes only and are not official tests.

18.2 Legal Compliance

These Terms and Conditions comply with French law and European Directive 2011/83/EU on consumer rights.
FlowExam complies with GDPR and applicable data protection laws.

19. Flow Exam Guarantee

Up to +300 points guaranteed on TOEIC.

If not, we will support you until you achieve it.

To be eligible for the Flow Exam guarantee, you must:

Complete the majority of the Flow Exam program, including:
- 100% of the Tips
- 80% of the Flashcards
- 10 practice sets for each section (1 to 7)
- 20 Mock TOEIC ® Tests
- A total of 60 hours on the platform
Take the official TOEIC® test within one month after your plan or subscription expires.
Submit the ETS certificate of your previous TOEIC® score. The date of this first attempt must be no more than 6 months before subscribing to Flow Exam.
Submit the ETS certificate of your new TOEIC® score within 15 days of receiving the results.

Unknown block type "table", specify a component for it in the `components.types` optionUnknown block type "table", specify a component for it in the `components.types` option

If your score has not increased by at least the expected gain, you will receive extended free access to Flow Exam until your next attempt.